REFUND POLICY

Desk Lounge Bed LLC is dedicated to providing customers with high-quality desks, chairs, sofas, and bedding products, while ensuring a secure and reliable shopping experience. This Refund Policy applies to all orders placed through this website.

I. 30-Day Return Guarantee
We offer a 30-day return service. Within 30 days of the date you receive your merchandise, you may request a return or refund provided that the following conditions are met:
The product exhibits quality issues or manufacturing defects.
The product differs significantly from the order description.
The product sustained visible damage during transit (photo or video evidence is required).
The product remains unused and uninstalled, and its original packaging remains intact.
Please note that return requests submitted more than 30 days after receipt will not be accepted.

II. Non-Returnable Items/Situations
The following situations typically do not qualify for a return or refund:
The product has been used, installed, or damaged by the customer.
The return request is based on personal preference or reasons unrelated to product quality (fees may apply in certain cases).
The product is missing its original packaging or accessories.
The return request is submitted after the 30-day return period has expired.

III. Return Request Process
To request a return or refund, please follow these steps:
Submit a return request via our customer service email.
Provide your order number, a description of the issue, and relevant supporting materials (photos or videos).
Our customer service team will review your request (typically takes 3–5 business days).
Once approved, we will provide you with a Return Authorization and the return shipping address.
Ship the product back according to the provided instructions and provide us with the shipping tracking information.
Upon receiving and inspecting the returned product, we will arrange for a refund or exchange.

IV. Refund Processing Timeline
Return Review Period: 3–5 business days.
Product Inspection Period: 2–5 business days (calculated from the actual date of receipt).
Refund Processing Period: Completed within 5–10 business days after the return is approved.
The actual time it takes for the funds to appear in your account depends on your bank or payment provider.
Refunds will be issued to the original payment method used for the purchase.

V. Exchange Policy
If you wish to exchange a product (e.g., due to quality issues or incorrect specifications), the following conditions must be met:
The exchange request is submitted within 30 days of receiving the product.
The product meets the general return and exchange requirements.
Sufficient inventory is available to fulfill the exchange.
The exchange process mirrors the return process; once confirmed, we will arrange for the shipment of the replacement product.

VI. Return Shipping Costs
Return shipping costs incurred due to product quality issues or shipping errors on our part will be covered by us.
For returns unrelated to product quality, shipping costs are typically borne by the customer.
We recommend using a trackable shipping method to return items to ensure safe transit.

VII. Return Address
Once you have received confirmation from our customer service team, please return the items to the following address: 39899 Balentine Dr, Suite 200, Newark, CA 94560